Refund policy

Made-to-Order Items (No Change-of-Mind Returns)
Each item is made to order and printed individually after your purchase to avoid overproduction. For this reason, we do not accept returns or exchanges for change of mind or sizing issues. We only accept returns for items that are faulty, damaged, or incorrect.

How to report an issue
Please inspect your order upon delivery and contact us at hey@houseofretrograde.com within 7 days if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right. Items sent back without prior approval will not be accepted.

Non-returnable items
Made-to-order/custom items are not eligible for returns or exchanges (except in case of fault). We also cannot accept returns of sale items or gift cards.

Exchanges
We don’t offer exchanges. If your item is faulty/incorrect and your return is approved, we’ll issue a refund or replacement according to your preference.

European Union
Because our products are made to order and not stocked in advance, they fall under the exception to the right of withdrawal (Directive 2011/83/EU, Article 16(c); France: Code de la consommation L221-28). Therefore, the 14-day cooling-off period does not apply to our items. This does not affect your rights in case of defective or incorrect goods.

Refunds
Once we receive and inspect your approved return, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days (your bank may take additional time to post it). If more than 15 business days have passed since approval, please contact us at houseofretrograde@gmail.com.